Carrie Willard

Travel Advisor

Hi, I’m Carrie Willard and I have been a travel agent since 2004; joining the TravelPlex team in 2009.

I love to plan leisure trips to all destinations, but I especially love to help plan Honeymoons, Destination Weddings, European vacations and trips to Disney World.

I love working at TravelPlex because it gives me the opportunity to do two of my favorite things; travel and talk about travel!

Outside of traveling I love photography and reading.


TESTIMONIALS

Just wanted you to know that this was first time I purchased through you guys and absolutely loved Carrie!!! She was helpful and funny and made sure I got everything needed for our mini vacation: we travel a lot so she will be my person to go to from now on!! Thank you so much!

Olga

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My husband and I have been using TravelPlex for a couple years now and are extremely happy with our service.  Carrie Willard has planned many family and adult trips for us.  Although I've never met Carrie face to face, I must say she has treated us as if we've known each other for years.  We cannot say enough amazing things about the service she gives.  Carrie goes above and beyond for us, and is always willing to seek out all options to accommodate our family's needs.

We're looking forward to our trip coming up at the end of May.  Carrie has done a phenomenal job getting approximately 27 of us booked for a trip to Riviera Maya.

Best Regards,
JoAnne M.

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I just have to say - Carrie Willard has been booking vacations for my family and friends for at least the past 9 years and she is SO awesome and helpful! We would never use anyone else!

Melissa

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I wanted to take a moment to let you know what a wonderful travel agent Carrie Willard in the St. Louis office is!  She has helped me in the past with a couple of trips to Mexico for vacation and Is helping me again this year and, regardless of how many emails I send her asking questions (as I am a huge researcher), she never has anything but a kind word and positive honest feed back on whatever resort I inquire about.

I’ve been driving her up a wall I’m certain for months trying to nail down a resort for me and my husband's 25th anniversary trip to Punta Cana in September and she has been nothing short of gracious, helpful and I always get an immediate response back.  I don’t think people take time enough to say thank you and commend those helping us travel and, as expensive as it is nowadays, I for one truly appreciate knowing I’m getting the very best bang for my buck and the most knowledgeable representative when it comes to the various resorts.

Donna C.

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We were introduced to Carrie and TravelPlex through my employer, Helitech.  As we continued our personal travel plans we have always leaned on Carrie to help us out and she has delivered beyond our expectations every time.  She is the reason we continue to return.

John A.

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Thank you so much! I enjoyed working with TravelPlex in order to find a honeymoon destination, and I specifically enjoyed Carrie Willard! She's awesome. And deserves a raise. Or a promotion. Whichever comes first. 

A. Dickson

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John,

We worked with Carrie Willard and I just wanted to let you know that she was great! I was so pleased with the whole experience. Carrie was helpful and efficient and made the booking process a breeze.  Thank you for your email. I appreciate your taking the time to check in with us and making it easy for me to let you know that we have had a great experience with your company so far.

Brittany R.

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Dear Mr. Heimburger,

You're welcome, but truly as long as Carrie Willard stays with the company - we will continue to use TravelPlex for our travel needs. I've sent friends there too!  She's the best!  I've been working with her since I was 17 years old, before, when it was Majestic Travel.

Thanks again!

B. Fear

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Dear Mr. Heimburger,

I wanted to thank you and your staff, particularly Miss Carrie Willard at the St. Peters , MO office…

Miss Willard is always very professional in all of our planning of family trips that we’ve taken in the past and is always there to help us with any questions we may have. You are very fortunate and blessed to have such a wonderful person working in your company.

I enjoy planning our family trips, but when it comes to booking flights and resort packages, etc. I trust a travel agency for the details and rely on them if something goes wrong, and you certainly have my trust!

Thank you again for an enjoyable vacation!

Sincerely,

R. Dull

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John,

I just wanted to let you know we have worked with Carrie Willard to book 3 trips (one of which we had to cancel) and she's been so very helpful and also very prompt in replying to our questions!  We could go online and book the same trip but we value a more personal experience.  She's very knowledgeable and makes the process easy-breezy!

Thank you!

Melanie M.

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John,

There is nothing you all can do better! I can’t say enough about how helpful Carrie in St. Charles is. She has booked my vacations for the past 8 years and always does an amazing job. I recommend her to everyone I know and would never book with someone else or on my own.

Thanks!

M. Wilson

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Carrie was outstanding in helping us navigate through the different options that were available to us based on the dollar amount we wanted to spend.   We had an amazing time, which I blame Carrie for!

Thank you,
Carlos

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I just wanted to let someone know what a great job Carrie has done with our family vacation. We were unsure of where we wanted to go right from the beginning so have had lots of questions and requests. Carrie has been pleasant and very helpful throughout the entire process. She has looked into every question and resolved any issues with great efficiency.

I really appreciate the attention she has provided to the planning of our vacation and will definitely be a return customer.

Thank you,

Darlene N. Ravens

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I work with Carrie and she is awesome this is my 2nd trip with her.

Thank you

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Carrie is beyond great.

Thank you.

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Mr. Heimburger,  I wanted to take a few moments to pass along some really great comments about Carrie Willard.  Please, indulge me for just a moment, while I give you some background.   I have been a customer of Majestic Travel for a few years.  Jim, from Majestic handled all of my leisure travels, for my entire group of friends. So, needless to say, I was not very happy when I found that Jim, from Majestic Travel was leaving the business. So, when it came time to plan my next group vacation, I dialed Majestic Travel, out of habit (the number was programmed in my telephone). I forgot that Jim retired.  However, I spoke with a young lady who introduced herself as "Carrie", and she stated that she would be more than happy to assist me, and that the transition from Jim, to her, would be seamless.      Hmmmmm...I was really skeptical. 

Well Mr. Heimburger, I must tell you...Carrie has far exceeded my expectations. I am impressed with Carrie, and I have been impressed with her level of professionalism and follow up, since the day she answered the telephone.  My friends and I take vacation very serious.   We don't just trust our vacation planning to anyone.  But, as long as Carrie is with your organization, Carrie will be the person that I look to for vacation planning.   I have never met Carrie in person; However, over the telephone, she exudes confidence, and professionalism.     There are at least 10 travel agency companies between my home and your St. Charles office.  However, I choose you guys, because of the service that I have received from Carrie.    

Thanks for your time,  

Michael Knight.

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Carrie Willard is the reason I keep coming back to Travelplex.  She is "WONDERFUL".  She is always so helpful and goes the extra step to make sure everything is satisfactory and done the way the customer wants it.  She always has a smile on her face, which is even apparent over the phone.  I have entrusted our vacations with Carrie now for 3yrs and could never imagine using anyone else to help us plan our trips.  I have referred at least 5 of my friends to her, and they all have had nothing but glowing remarks about Carrie.  She is an asset to your company and exemplifies the true meaning of "CUSTOMER SERVICE".