Lesley Zapp

Branch Manager

My love for travel lead me to a journey with TravelPlex as an Independent Consultant in 2014. I soon found that I had a drive to pinpoint what would create the trip of a lifetime for each specific client. Finding the best value with the greatest return is what I can offer to my clients, for any destination. If you're looking for a family retreat or a luxury romantic getaway with all the amenities, I can assist you within any realm.

Without hesitation, in November of 2018 I accepted a full-time position with TravelPlex as a Branch Manager when TravelPlex acquired B & A Travel Service in Carbondale, Illinois. The value that I gained in accepting this position was more than I could have dreamed of. I work alongside travel consultants that not only have great wisdom of the travel industry but are also terrific people. Their values of what is best for clients align perfectly with my own beliefs. Together, we have created a contemporary industry with traditional beliefs.

In my spare time I spend time with my family and I am constantly searching for my next destination to experience. Some of my favorite trips to book are Honeymoons!


TESTIMONIALS

Seriously . . . She was the best! I have always booked vacations myself. We decided to check into what better deals we could get with Lesley Zapp.

We were pleasantly surprised and did not have to worry about a single detail. Two thumbs up!!!

Britney Lynn

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Here is an actual customer service review Lesley recently received:

Question Rating Comment
How well did the overall service you received from Lesley Zapp meet your expectations? 10/10 All of our questions about the trip were answered.
How happy are you with the speed and efficiency at which you receive responses from Lesley Zapp? 10/10 My questions were answered very promptly!
How happy are you with the attention to detail and thoroughness from Lesley Zapp? 10/10  
How likely would you be to recommend Lesley Zapp to a friend? 10/10  
How likely are you to use Lesley Zapp to plan your next vacation? 10/10 Our next vacation will definitely be booked by Lesley Zapp!

C. Ruggles

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Sorry for the delay on this review from our honeymoon trip. We had a bit of nightmare situation with our first attempt at our honeymoon (we were originally using a different agent) and Lesley was there to help us with this trip to the Dominican. I am extremely difficult when planning trips because I want to make sure it is perfect. Lesley happily worked with me the entire time and combed through about 100 different resorts! Our honeymoon could not have turned out any better! It was absolutely the best place we have ever been to and Lesley made sure everything was taken care of and ran smoothly. If you are interested in planning a future trip, I HIGHLY recommend talking with Lesley to get you to the best resorts for the best prices!

B. Reckman

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Here is an other customer service review Lesley recently received:

Question Rating
How well did the overall service you received from Lesley Zapp meet your expectations?
10/10
How happy are you with the speed and efficiency at which you receive responses from Lesley Zapp? 10/10
How happy are you with the attention to detail and thoroughness from Lesley Zapp? 10/10
How likely would you be to recommend Lesley Zapp to a friend? 10/10
How likely are you to use Lesley Zapp to plan your next vacation? 10/10

K. McDade

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Thank you so much for all of your help with planning our trip to Mexico. It was amazing!!!!! As well as working with us when our flight was cancelled, it was so comforting to have someone to talk to and to help organize everything!

S. Schneider

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Here is another actual customer service review Lesley recently received:

Question Rating
How well did the overall service you received from Lesley Zapp meet your expectations?
10/10
How happy are you with the speed and efficiency at which you receive responses from Lesley Zapp? 10/10
How happy are you with the attention to detail and thoroughness from Lesley Zapp? 10/10
How likely would you be to recommend Lesley Zapp to a friend? 10/10
How likely are you to use Lesley Zapp to plan your next vacation? 10/10

J. Westrope

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Lesley helped us with all of our travel needs. She was very patient with all the questions and last minute issues with our group. I highly recommend contacting her if you plan to travel in the future! Thank you so much. We have memories that will last a lifetime‚Äč.

A. Boland