Following is a sampling of testimonials for our Advisors. Many more are available and posted on each Advisor's 'Meet Our Team' page.
I have been working with TravelPlex for many years and I must say it has been a refreshing experience. Our travel needs often require instantaneous service, and they are always there for us. TravelPlex offers us great personal service, great pricing and a 24/7 hotline. To me, THAT equals a hat trick!
Donna L.
We’ve been with TravelPlex for over 20 years. The lone exception is when we left them for (a mega travel agency). It took us about a year before we realized that the personal service and attention that the TravelPlex staff provided just wasn’t there with (the mega agency). Neither was the savings (the mega agency) promised. We were so low on the totem pole that we were lucky if we ever had anyone contact us. But at TravelPlex, the staff always goes above and beyond to make sure we get the best prices and that our travelers are always taken care of. TravelPlex makes all our travelers feel like VIP’s, and that’s important – and rare!
Marcia N.
Mr. Heimburger,
I wanted to take a few moments to pass along some really great comments about Carrie Willard. Please, indulge me for just a moment, while I give you some background.
I have been a customer of Majestic Travel for a few years. Jim, from Majestic handled all of my leisure travels, for my entire group of friends. So, needless to say, I was not very happy when I found that Jim, from Majestic Travel was leaving the business. So, when it came time to plan my next group vacation, I dialed Majestic Travel, out of habit (the number was programmed in my telephone). I forgot that Jim retired. However, I spoke with a young lady who introduced herself as "Carrie", and she stated that she would be more than happy to assist me, and that the transition from Jim, to her, would be seamless....
Hmmmmm... I was really skeptical.
Well Mr. Heimburger, I must tell you...Carrie has far exceeded my expectations. I am impressed with Carrie, and I have been impressed with her level of professionalism and follow up, since the day she answered the telephone. My friends and I take vacation very serious.
We don't just trust our vacation planning to anyone. But, as long as Carrie is with your organization, Carrie will be the person that I look to for vacation planning.
I have never met Carrie in person; However, over the telephone, she exudes confidence, and professionalism.
There are at least 10 travel agency companies between my home and your St. Charles office. However, I choose you guys, because of the service that I have received from Carrie.
Thanks for your time,
Michael K
John,
I appreciate the email. I am very impressed with the customer service I have received so far. I travel a lot for work and working with you guys was very efficient. Donna did a great job. The follow up email from you is a great touch. You can tell your organization is focused 100% on customer service. I really appreciate it.
Chris H.
I must say the lady who is helping me and our group is awesome!!! I have nothing but great things to say about her.
Diane B
Hi John,
We always use Travelplex when we go on our vacation.
Just want to give you a heads up on Donna Wade, she has really done an outstanding job on our vacation. She has all the information we need and is very sweet.
We will highly recommend Travelplex
Fe S.
Carrie Willard is the reason I keep coming back to Travelplex. She is "WONDERFUL". She is always so helpful and goes the extra step to make sure everything is satisfactory and done the way the customer wants it. She always has a smile on her face, which is even apparent over the phone. I have entrusted our vacations with Carrie now for 3yrs and could never imagine using anyone else to help us plan our trips. I have referred at least 5 of my friends to her, and they all have had nothing but glowing remarks about Carrie. She is an asset to your company and exemplifies the true meaning of "CUSTOMER SERVICE".
Thank you.
Mary F.
John,
Thank you for the note. I use your agency because Wendi does a magnificent job for me and my friends...always!!!
Patti M.
I wanted to tell you how much I enjoy working with Linda Carroll. She’s awesome to work with—despite the fact that I probably give her fits for my last minute flights and changes of plans. She always takes care of everything for me---really makes me feel pampered! I just love working with her and wanted you to know how much I appreciate everything she does for me. She’s like a part of my family. She always has a great sense of humor and is just really enjoyable to work with.
Just thought you would like to know what a great job she is doing for you guys.
Thanks again
David
April was very helpful! I cannot wait for my honeymoon.
Thanks,
Jen
I want you to know how great Wendi has been in assisting us – We also had contacted another travel agency in town and they did not comprehend what we wanted. Wendi knew right away what we wanted and assisted us in a very timely fashion. She should be commended
We will definitely recommend Wendi to our friends – she is very good
Freda
Dear John
Thank you for taking the time, the service we received in your office was exemplary; having my own business makes me somewhat knowledgeable with good service and very appreciative of it. We're very happy with the service that Joannie gave us, she is a wonderful person to work with. We initially where very skeptical about our vacation to the Maya Riviera but as you see we enjoyed it so much that we have decided to go back to the same place and through the same agency. We hope our visit will be as memorable as last year. Thank you for the offer of assistance during the vacation.....
Have a wonderful day.
Dr. Khaldoun
We’ve been dealing with TravelPlex (formerly Majestic Travel) for over 10 years, previously with Jim and now Carrie. Carrie is very helpful and quick to respond…..very pleased.
Steve