Client Service

A primary liaison will be assigned to implement and manage your travel program.

Analyze travel spending and identify areas for improvement.

Assist with policy development and vendor negotiations.

Ensure your complete satisfaction with our services.

Dedicated Agent Team

A team of dedicated advisors will be assigned to your travelers.

Emergency 24x7
Traveler Assistance

Complimentary emergency service

Complete toll-free, after-hours assistance, 365 days a year.

Up-to-the-minute information on delays, cancellations and airport conditions.

Collect calls accepted from international locations.

Exclusive Airline
ticketing options

Traveler name change available on airlines – Airline fee applies.

Group & Meeting Travel

Assistance in site selection, event management, registration, vendor negotiations and travel arrangements.

Low Fare Guarantee

We find our customers the best airfares via BookingBuilder Technologies, the most comprehensive internet scraping fare search engine available today.

C.H.A.R.T.
Car & Hotel Automated Rate Tool

Monitors existing car and hotel reservations every 6-8 hours and checks for any price drop in car or hotel rates

Reporting

Over 100 customizable reports, including a credit card reconciliation report

Online Booking Options

Opportunity to take your travel program online via Concur Travel (TravelPlex is honored to be a select Partner in  St. Louis).

Complete assistance with design, implementation and adoption/traction of your online program.

Ability to manage travel pre or post trip.

Extensive cost saving reporting capabilities.

Give your travelers the freedom of booking on the Internet while ensuring policy adherence; lowest prices are booked and data is captured

TravelPlex’s Emergency After Hours service is also accessible

Passport & Visa Services

Advice on visa, security and health requirements for overseas travel.

Provide application forms and instructions, upon request.

Real-time Travel Alerts
& Updates

SafeToGo provides a mobile app for your travelers and a corporate application that allows your management to locate and connect to them.

Access to security alerts including extreme weather, natural disasters, transportation problems, health hazards, and security threats to the traveler and administrator.

Access to travel itineraries, flight arrivals, departures and delays, gate information, airport maps, car rental confirmations, hotel check-in, etc.

TravelPlex Advisor Monthly newsletter featuring timely industry articles and news.

Unused Ticket Tracking

Management of your unused tickets ensures losses (if any) are tracked and always kept to a minimum.

Our advisors and online tools notify your travelers when an unused ticket exists that they can use, saving you money.

Monthly reports are supplied that will keep you up to date with all your unused tickets.

VIP Travel

Enhanced service and amenities for your top executives.

Web-based
Travel Surveys

A fast and easy way to measure traveler satisfaction and resolve service issues in order to prevent their recurrence.