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Client Engagement

The primary TravelPlex differentiator is an outcome-based approach rather than resource-originated client management. We recognize that our job is to continually and proactively add value to our client relationships. As an account owner, your account manager will be the central point of contact, proactively managing your program by working with you to develop and maintain a Client Business Plan that is aligned with your organization’s strategy and goals.

We will plan program reviews and updates – financial, operational, strategic metrics that will

  • Review travel trends & supplier strategies
  • Assess customer satisfaction
  • Benchmark against “best in class” and “ best practice”
  • Evaluate and recommend appropriate technology
  • Identify financial opportunities and program savings
  • Ensure that your company’s travel policy is integrated into all operational processes
  • Establish parameters and monitor our advisor’s performance for continuous improvement in service and further cost reductions
  • Translate traditional data into actionable recommendations
  • Coordinate strategic account reviews
  • Manage client communications, change management, implementation of products and services, throughout your company
  • Day-to-day liaison to your organization responsible for incorporating communication and business plans
  • Boost electronic booking adoption rates through Web-based training and online tutorials
  • Develop templates for coordinating meetings registration between travelers and meeting planners