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‘Tis the Season – For Travel Delays!

Nov 13, 2019

Flight Delay

As we approach this time of year, we must expect possible travel delays as part of the “travel experience”. While delays can disrupt travel plans, there are a few things you can do to minimize the impact on your trip.
Here are some steps you can take to minimize the pain of being delayed - if you act quickly. Here’s how to get your travel plans back on track the next time you encounter a delayed flight.

Find out WHY the flight is delayed
Flights get delayed for a variety of reasons. Start by contacting your airline (by talking to a representative at the check-in desk, or by phone if you haven’t arrived at the airport yet) to find out why you won’t be departing on time. By federal law, major US carriers must report the causes of flight delays. According to the US Department of Transportation, there are five types of flight delays. Those are:

  • Extreme Weather: Tornadoes, blizzards, snow/ice, hurricanes, or other inclement weather can cause flight delays if the airline deems it’s unsafe to fly.
  • Late-arriving aircraft: A previous flight with the same aircraft is running behind. Your city could have great weather, but if it’s coming from a city that may have had inclement weather, well….
  • Air Carrier: The delay was due to circumstances within the airline's control, such as maintenance or crew problems, aircraft cleaning, baggage loading, or fueling. The grounding of almost 80 737’s wreaked havoc on the airlines schedules, as they had to find planes to fill those flight slots.
  • National Aviation System (NAS): These delays, which are issued by the National Aviation System, include non-extreme weather conditions, airport operations, heavy traffic volume, and air traffic control.
  • Security: Such delays are a result of evacuation of a terminal or concourse, re-boarding of an aircraft because of security breach, inoperative screening equipment, and long lines in excess of 29 minutes at screening areas.

Knowing the cause of the delay can help you act accordingly. For example, if your flight is running behind because the plane is being refueled, you can probably expect a short delay – but if there’s a snow storm in the forecast you may be in for a longer wait or even a canceled flight.

1. Tap your smartphone
Download your airline’s mobile app if you haven’t done so already. You can use it to check departure statuses, and some apps (TripLink) will provide updates often times before airport personnel even know. Also download AirHelp – it’s an app that allows you to check if you’re eligible to receive compensation for a delay or cancellation.

2. Check your connecting flight’s status
While this might be obvious, it’s still a crucial step. If you’re trying to catch a connecting flight, you’ll want to find out what that flight’s status is. In some cases, your airline may have to put you on a different route in order to get you to your final destination.

3. See if your credit card provides trip interruption insurance
If your flight is delayed more than 12 hours or requires an overnight stay at a hotel, many times the airline will ante up for the added expense. If not, check with your credit card company. Many cards may reimburse you for expenses, such as meals and lodging. Keep in mind that you must have paid for your plane ticket with the credit card.

4. Contact TravelPlex 
If you are traveling during regular business hours and your flight is delayed, contact TravelPlex and see if they can assess the situation from the airline’s standpoint. Often times TravelPlex advisors can re-route you, minimizing your delay. While hundreds of people are waiting in line at the airline service desk, and thousands more wait online, TravelPlex clients can talk to a travel advisor and get serviced way ahead of everyone else. If it is after hours, contact TravelPlex’s Emergency After Hours Service. They too can assist on flights, or, find you a hard to find hotel room.

5. Lodge a complaint on social media
If your flight isn’t the only one that’s been delayed – which often happens when there are extreme weather conditions – your airline’s phone line and airport staff can get overwhelmed. The upshot: you may be able to get a faster response if you file a complaint on Facebook or Twitter. To increase your exposure – and, in turn, improve your chances of getting a response quickly – weave appropriate hashtags into your post, and see what’s trending: If a lot of other flyers are tweeting #ABCAirFail, for instance, follow their lead.

6. Stay calm and collected
Taking a friendly, composed approach can go a long way when you speak to any customer service agent or a TravelPlex advisor, but it’s especially important when dealing with airline representatives. If you throw a tantrum, the agent will be less inclined to offer you a hotel or meal voucher. Also, remember: it’s not the person’s fault your flight has been delayed. So take an even tone, avoid using foul language, and refrain from making personal attacks. (“Why are you so bad at your job?”)

7. Find fun ways to kill time
Nobody likes being stuck at an airport, but you don’t need to sit around and wallow in your self-pity. Many airports, both in the US and abroad, offer a wide array of activities and exceptional food. For example, Chicago O'Hare International Airport offers an interactive play area for kids that features child-sized model airplanes and a control tower. Meanwhile, art lovers can enjoy the Hartsfield–Jackson Atlanta International Airport's permanent exhibit, “Zimbabwe Sculpture: A Tradition in Stone,” which features 20 stone sculptures from the South African country.

Facing a long delay of a few hours? Go out and do some sightseeing. Just make sure you’re back at the airport with plenty of time to go through security; after all, the last thing you want to do is miss your flight and then have to wait even longer to get to wherever it is you’re going. And remember, that state of mind you adopt while being delayed will have a direct effect on your experience.